1. Warranty
At Lava Jewelry, we are dedicated to crafting exquisite pieces of jewelry that showcase our commitment to quality and craftsmanship. We stand behind the quality of our products and offer a comprehensive warranty to ensure your peace of mind and satisfaction. Please take a moment to familiarize yourself with our warranty policy.
a. Limited Warranty Coverage:
Lava Jewelry provides a limited warranty for a specified duration from the date of purchase. This warranty covers manufacturing defects and craftsmanship issues that may arise during normal wear. The warranty does not cover damage resulting from accidents, misuse, improper care, alterations, or natural wear and tear.
b. Warranty Duration:
The duration of our limited warranty varies depending on the type of jewelry and materials. Please refer to the specific warranty duration outlined below:
• Sterling Silver Jewelry: 1 year from the date of purchase.
c. Warranty Services:
In the event that your Lava Jewelry experiences a covered manufacturing defect or craftsmanship issue within the warranty period, we will repair or replace the item at our discretion. If the original piece is no longer available, we may offer a similar item of equal value.
d. Exclusions:
The following scenarios are not covered by our warranty:
• Damage resulting from accidents, impacts, or misuse.
• Alterations or repairs made by unauthorized parties.
• Damage caused by exposure to extreme temperatures, chemicals, or corrosive substances.
• Normal wear and tear, including scratches and tarnishing.
2. Return and Exchange Policy
We understand that sometimes preferences change, and we want to ensure your complete satisfaction with your purchase from. Our return and exchange policy is designed to accommodate both situations where there's an issue due to our fault and instances where you wish to exchange the product for personal reasons. Please carefully read the following guidelines:
a. Return Period:
You can return your Jewelry without any Restocking fee if the Jewelry come with the quality not as good as its description or come with any mistake within 1 business day.
b. Exchange for Other Products:
We offer the option to exchange the purchased item for another product available on our website.
c. Fault on Our End (e.g., Wrong Model or Design):
If the reason for the return or exchange is due to an error on our part, such as shipping the wrong model or design, we take full responsibility. In such cases, we will cover the shipping fees for the return and the replacement product.
d. Customer-Initiated Exchanges:
If you simply wish to exchange the products because you've changed your mind or prefer a different design, we understand. However, in these instances, the customer will be responsible for the shipping fees associated with the return and the shipment of the new product.
Note: We can not return or exchange personalized jewelry. We only help you to have a warranty for it.
Order Processing:
It takes 1-3 business day to process your order, depend on the personalized option you take.
For example you you change only Giver name and recipient name, it will take 1 day to process including online chat about the design calibration. The Luxury version, clients can request via online chat/email up to 3 message card design so that they can pickup the best among 3 real ones.
But if you change gemstone, engraving your name or message or even change the design of the jewelry, that make us to reproduce the jewelry... it may take 3 business days. We try our best to do order processing fast, to compare with several weeks to 2 months , the time other premium online jewelry stores to do order processing, in the market.
When a things are done, we do quality check and then do the Packaging request at Handling and Shipping Department.
Handling: Packaging , including giftbox decoration and shipping preparation, packaging, labeling, takes only 1 business day.
Shipping: Our current warehouse located in Texas, United States and Warsaw, Poland and this is the shipping time you should take into consideration, excluding order processing and handling:
US mainland:
+ 2-5 business days by USPS parcel post with tracking number and warranty.
+ USPS priority: 2-3 business days, adding $10
Canada:
Parcel Post: 2-5 business days
EU: 2-7 business days.
Germany: 2-4 business days
UK: 3-7 business days
Other EU countries 3-7 business days.
Gift box
- Dimensions: 135x135x60mm
- Thickness: 2.2mm
- Material: Hard board paper
- Color: White
Luxury box
- Dimensions: 100x100x40mm
- Thickness: 10mm
- Color: Wood grain red
Jewelry Box
- Dimensions: 90x90x22mm
- Thickness: 1.4mm
- Material: Hard board paper
Introducing the Personalized Gift Box – a loving and heartfelt token from the bride to her mother on this momentous day, encapsulating the profound gratitude and appreciation that words alone cannot express.
The Silver Necklace:
Nestled within this exquisite gift box is a radiant silver necklace, thoughtfully chosen to adorn the mother. This elegant piece of jewelry serves as a symbol of enduring love, cherished memories, and the unbreakable bond between a mother and her daughter. It is a tangible representation of the legacy of love passed down through generations.
The Thoughtful Message Card:
Accompanying the necklace is a message card that transcends mere words. It is an artistic card designed by you, bearing the imprints of your own memories and experiences. Your pictures grace the card, creating a visual journey through time, evoking cherished moments and emotions. The heartfelt words inscribed on the card will remind your mother of the depths of your love and appreciation.
The Luxury Wooden Box with Illumination:
This gift box is a masterpiece in itself, crafted from luxurious wood, embodying elegance and timelessness. Opening it is an experience, as the box interior is softly illuminated, casting a warm and inviting glow over the precious contents within. It adds a touch of magic to the moment, making the unveiling a memory to be treasured.
Customization Beyond Imagination:
What sets this gift box apart is the level of personalization it offers. Every aspect is a reflection of your unique bond. You have complete creative control, from selecting the finest materials that resonate with your mother's style to designing the card with your own photos, ensuring it captures the essence of your shared journey. You can even choose the color of the package, making it a harmonious part of your wedding theme.
