Return Period:
You can return your Jewelry without any Restocking fee if the Jewelry come with the quality not as good as its description or come with any mistake.
Exchange for Other Products:
We offer the option to exchange the purchased item for another product available on our website.
Fault on Our End (e.g., Wrong Model or Design):
If the reason for the return or exchange is due to an error on our part, such as shipping the wrong model or design, we take full responsibility. In such cases, we will cover the shipping fees for the return and the replacement product.
Customer-Initiated Exchanges:
If you simply wish to exchange the products because you've changed your mind or prefer a different design, we understand. However, in these instances, the customer will be responsible for the shipping fees associated with the return and the shipment of the new product.
The item must be in its original condition, including the original packaging, tags, and any accompanying documents.
Items must not show signs of wear, damage, or alteration.
Initiating a Return/Exchange:
To initiate a return or exchange, please contact our customer support team at [Customer Support Email/Phone] within the 15-day period.
Our customer support team will guide you through the return/exchange process and provide you with a return authorization (RA) number.
Processing Time:
Once we receive the returned item and inspect it to ensure it meets the above conditions, we will process the exchange promptly. The processing time may vary, but we'll do our best to expedite the process.