Finding your correct size is made easier with our Size Guide. Visit the Size Guide page for assistance.

If your question isn't addressed in our FAQs, you can reach out to us via email at support@lavajew.com.

Only one discount code can be applied at a time. Please note that discount codes are not valid for Sale items and Fine Jewelry collections.

We accept USD for our clients in the United States and EUR for clients in European Countries.

International shipping costs vary depending on your location and will be calculated during checkout.

Typically, orders are shipped within 4 to 5 business days. During high-demand periods, shipping times might be extended. Personalized styles may also require additional time for creation and shipping.

Delivery options will be presented during checkout based on your location.

If you haven't received your order or if it was lost, please contact us via email or phone for assistance.

Returns are accepted only for products that are damaged during transit. Provide us with videos and pictures as evidence. We cannot accept returns if there are no issues with our products.

You can initiate a return online by sending the item back to us or visiting one of our physical stores.

For any issues with your order, get in touch with our customer care team via email or phone.

Refunds will be automatically processed to the account used for your purchase within 15 days.