Lava Jewelry Official
Silver: Sterling Silver 92.5% like other premium seller for thin material but we use 95-98% silver for regular and thick jewelry even 99.9% for the top off cufflink
Rhodium from Legor , a famous Supplier from Italy, to maintain high quality and to avoid allergy.
Gemstone: our Moissanite gemstone has GIA certification for each stone and it will be included in the package you both. It also the warranty card from manufacturer. For lab grown diamond, we also have certification from IGI too. You can check online for the authorization from them too.
We do 14k Gold as only option for gold but you can request us to do any other material, 18k gold, 22K, white gold, platinium... We can do anything to satisfy your order.
Because we produce the jewelry manually and check carefully, so it take time. You special request might take up to 7 business day, but it is still fast because there are so many steps need to be done to complete your order. Other premium online seller might take up to 2 months.
It takes 1-3 business day to process your order, depend on the personalized option you take.
For example you you change only Giver name and recipient name, it will take 1 day to process including online chat about the design calibration. The Luxury version, clients can request via online chat/email up to 3 message card design so that they can pickup the best among 3 real ones.
But if you change gemstone, engraving your name or message or even change the design of the jewelry, that make us to reproduce the jewelry... it may take 3 business days. We try our best to do order processing fast, to compare with several weeks to 2 months , the time other premium online jewelry stores to do order processing, in the market.
When a things are done, we do quality check and then do the Packaging request at Handling and Shipping Department.
Handling: Packaging , including giftbox decoration and shipping preparation, packaging, labeling, takes only 1 business day.
Shipping: Our current warehouse located in Texas, United States and Warsaw, Poland and this is the shipping time you should take into consideration, excluding order processing and handling:
US mainland:
+ 2-5 business days by USPS parcel post with tracking number and warranty.
+ USPS priority: 2-3 business days, adding $10
Canada:
Parcel Post: 2-5 business days
EU: 2-7 business days.
Germany: 2-4 business days
UK: 3-7 business days
Other EU countries 3-7 business days
Lava Jewelry offers exquisite and affordable silver jewelry, making it accessible for everyone to enjoy quality craftsmanship at a reasonable price. Our jewelries feature beautiful design and high-quality 92.5% silver, unlike cheap jewelry that can tarnish and lose its luster over time....Read More
Initially, your jewelry will be carefully packaged in a highly protective, fine soft zip bag to safeguard it from scratches during the shipping process.
Then, the zip bag containing the jewelry is placed in a hard jewelry box for protection. The entire package is encased in bubble film, with the outermost layer comprising a cardboard box....Read More
🖤 At Lava Jewelry, we are the premier online store for personalized jewelry. We can customize our products to your exact specifications, making them truly unique.
🖤 Our commitment to quality is unwavering. We employ top-tier materials and experienced artisans to craft jewelry of the highest standard. Each piece undergoes a meticulous 16-step quality check, ensuring excellence at every stage of production.
🖤 What sets us apart is our dedication to perfection. We meticulously process both the front and back of our pendants, leaving no room for unprocessed pins or raw surfaces. This attention to detail ensures that our products are of the highest quality.
🖤 Lava Jewelry offers quality jewelry at prices that are affordable when compared to other stores of similar quality. We believe that exceptional jewelry should be accessible to all.
🖤 Our customer satisfaction is paramount. We offer a 30-day return policy for products with manufacturing defects. Additionally, we provide a 1-year warranty on all our jewelry.
🖤 Our world-class support and after-purchase care ensure that your experience with Lava Jewelry is exceptional in every way.
1. Warranty
At Lava Jewelry, we are dedicated to crafting exquisite pieces of jewelry that showcase our commitment to quality and craftsmanship. We stand behind the quality of our products and offer a comprehensive warranty to ensure your peace of mind and satisfaction. Please take a moment to familiarize yourself with our warranty policy.
a. Limited Warranty Coverage:
Lava Jewelry provides a limited warranty for a specified duration from the date of purchase. This warranty covers manufacturing defects and craftsmanship issues that may arise during normal wear. The warranty does not cover damage resulting from accidents, misuse, improper care, alterations, or natural wear and tear.
b. Warranty Duration:
The duration of our limited warranty varies depending on the type of jewelry and materials. Please refer to the specific warranty duration outlined below:
• Sterling Silver Jewelry: 1 year from the date of purchase.
c. Warranty Services:
In the event that your Lava Jewelry experiences a covered manufacturing defect or craftsmanship issue within the warranty period, we will repair or replace the item at our discretion. If the original piece is no longer available, we may offer a similar item of equal value.
d. Exclusions:
The following scenarios are not covered by our warranty:
• Damage resulting from accidents, impacts, or misuse.
• Alterations or repairs made by unauthorized parties.
• Damage caused by exposure to extreme temperatures, chemicals, or corrosive substances.
• Normal wear and tear, including scratches and tarnishing.
2. Return and Exchange Policy
We understand that sometimes preferences change, and we want to ensure your complete satisfaction with your purchase from. Our return and exchange policy is designed to accommodate both situations where there's an issue due to our fault and instances where you wish to exchange the product for personal reasons. Please carefully read the following guidelines:
a. Return Period:
You can return your Jewelry without any Restocking fee if the Jewelry come with the quality not as good as its description or come with any mistake within 1 business day.
b. Exchange for Other Products:
We offer the option to exchange the purchased item for another product available on our website.
c. Fault on Our End (e.g., Wrong Model or Design):
If the reason for the return or exchange is due to an error on our part, such as shipping the wrong model or design, we take full responsibility. In such cases, we will cover the shipping fees for the return and the replacement product.
d. Customer-Initiated Exchanges:
If you simply wish to exchange the products because you've changed your mind or prefer a different design, we understand. However, in these instances, the customer will be responsible for the shipping fees associated with the return and the shipment of the new product.
Note: We can not return or exchange personalized jewelry. We only help you to have a warranty for it.
Order Processing:
It takes 1-3 business day to process your order, depend on the personalized option you take.
For example you you change only Giver name and recipient name, it will take 1 day to process including online chat about the design calibration. The Luxury version, clients can request via online chat/email up to 3 message card design so that they can pickup the best among 3 real ones.
But if you change gemstone, engraving your name or message or even change the design of the jewelry, that make us to reproduce the jewelry... it may take 3 business days. We try our best to do order processing fast, to compare with several weeks to 2 months , the time other premium online jewelry stores to do order processing, in the market.
When a things are done, we do quality check and then do the Packaging request at Handling and Shipping Department.
Handling: Packaging , including giftbox decoration and shipping preparation, packaging, labeling, takes only 1 business day.
Shipping: Our current warehouse located in Texas, United States and Warsaw, Poland and this is the shipping time you should take into consideration, excluding order processing and handling:
US mainland:
+ 2-5 business days by USPS parcel post with tracking number and warranty.
+ USPS priority: 2-3 business days, adding $10
Canada:
Parcel Post: 2-5 business days
EU: 2-7 business days.
Germany: 2-4 business days
UK: 3-7 business days
Other EU countries 3-7 business days.
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