Silver: Sterling Silver 92.5% like other premium seller for thin material but we use 95-98% silver for regular and thick jewelry even 99.9% for the top off cufflink
ย Rhodium from Legor , a famous Supplier from Italy, to maintain high quality and to avoid allergy.
Gemstone: our Moissanite gemstone has GIA certification for each stone and it will be included in the package you both. It also the warranty card from manufacturer. For lab grown diamond, we also have certification from IGI too. You can check online for the authorization from them too.
We do 14k Gold as only option for gold but you can request us to do any other material, 18k gold, 22K, white gold, platinium... We can do anything to satisfy your order.
Because we produce the jewelry manually and check carefully, so it take time. You special request might take up to 7 business day, but it is still fast because there are so many steps need to be done to complete your order. Other premium online seller might take up to 2 months.
ย It takes 1-3 business day to process your order, depend on the personalized option you take.
ย For example you you change only Giver name and recipient name, it will take 1 day to process including online chat about the design calibration. The Luxury version, clients can request via online chat/email up to 3 message card design so that they can pickup the best among 3 real ones.
ย But if you change gemstone, engraving your name or message or even change the design of the jewelry, that make us to reproduce the jewelry... it may take 3 business days. We try our best to do order processing fast, to compare with several weeks to 2 months , the time other premium online jewelry stores to do order processing,ย in the market.
When a things are done, we do quality check and then do the Packaging request at Handling and Shipping Department.
Handling:ย Packaging , including giftbox decoration and shipping preparation, packaging, labeling, takes only 1 business day.
Shipping:ย Our current warehouse located in Texas, United States and Warsaw, Poland and this is the shipping time you should take into consideration, excluding order processing and handling:
US mainland:
+ 2-5 business days by USPS parcel post with tracking number and warranty.
+ USPS priority: 2-3 business days, adding $10
Canada:
Parcel Post: 2-5 business days
EU: 2-7 business days.
Germany: 2-4 business days
UK: 3-7 business days
Other EU countries 3-7 business days
ย Lava Jewelry offers exquisite and affordable silver jewelry, making it accessible for everyone to enjoy quality craftsmanship at a reasonable price. Our jewelries feature beautiful design and high-quality 92.5% silver, unlike cheap jewelry that can tarnish and lose its luster over time....Read More
ย Initially, your jewelry will be carefully packaged in a highly protective, fine soft zip bag to safeguard it from scratches during the shipping process.
ย Then, the zip bag containing the jewelry is placed in a hard jewelry box for protection. The entire package is encased in bubble film, with the outermost layer comprising a cardboard box....Read More
๐ค At Lava Jewelry, we are the premier online store for personalized jewelry. We can customize our products to your exact specifications, making them truly unique.
๐ค Our commitment to quality is unwavering. We employ top-tier materials and experienced artisans to craft jewelry of the highest standard. Each piece undergoes a meticulous 16-step quality check, ensuring excellence at every stage of production.
๐ค What sets us apart is our dedication to perfection. We meticulously process both the front and back of our pendants, leaving no room for unprocessed pins or raw surfaces. This attention to detail ensures that our products are of the highest quality.
๐ค Lava Jewelry offers quality jewelry at prices that are affordable when compared to other stores of similar quality. We believe that exceptional jewelry should be accessible to all.
๐ค Our customer satisfaction is paramount. We offer a 30-day return policy for products with manufacturing defects. Additionally, we provide a 1-year warranty on all our jewelry.
๐ค Our world-class support and after-purchase care ensure that your experience with Lava Jewelry is exceptional in every way.
1. Warranty
At Lava Jewelry, we are dedicated to crafting exquisite pieces of jewelry that showcase our commitment to quality and craftsmanship. We stand behind the quality of our products and offer a comprehensive warranty to ensure your peace of mind and satisfaction. Please take a moment to familiarize yourself with our warranty policy.
a. Limited Warranty Coverage:
Lava Jewelry provides a limited warranty for a specified duration from the date of purchase. This warranty covers manufacturing defects and craftsmanship issues that may arise during normal wear. The warranty does not cover damage resulting from accidents, misuse, improper care, alterations, or natural wear and tear.
b. Warranty Duration:
The duration of our limited warranty varies depending on the type of jewelry and materials. Please refer to the specific warranty duration outlined below:
โข Sterling Silver Jewelry: 1 year from the date of purchase.
c. Warranty Services:
In the event that your Lava Jewelry experiences a covered manufacturing defect or craftsmanship issue within the warranty period, we will repair or replace the item at our discretion. If the original piece is no longer available, we may offer a similar item of equal value.
d. Exclusions:
The following scenarios are not covered by our warranty:
โข Damage resulting from accidents, impacts, or misuse.
โข Alterations or repairs made by unauthorized parties.
โข Damage caused by exposure to extreme temperatures, chemicals, or corrosive substances.
โข Normal wear and tear, including scratches and tarnishing.
2. Return and Exchange Policy
We understand that sometimes preferences change, and we want to ensure your complete satisfaction with your purchase from. Our return and exchange policy is designed to accommodate both situations where there's an issue due to our fault and instances where you wish to exchange the product for personal reasons. Please carefully read the following guidelines:
a. Return Period:
You can return your Jewelry without any Restocking fee if the Jewelry come with the quality not as good as its description or come with any mistake within 1 business day.
b. Exchange for Other Products:
We offer the option to exchange the purchased item for another product available on our website.
c. Fault on Our End (e.g., Wrong Model or Design):
If the reason for the return or exchange is due to an error on our part, such as shipping the wrong model or design, we take full responsibility. In such cases, we will cover the shipping fees for the return and the replacement product.
d. Customer-Initiated Exchanges:
If you simply wish to exchange the products because you've changed your mind or prefer a different design, we understand. However, in these instances, the customer will be responsible for the shipping fees associated with the return and the shipment of the new product.
Note: We can not return or exchange personalized jewelry. We only help you to have a warranty for it.
Order Processing:
It takes 1-3 business day to process your order, depend on the personalized option you take.
For example you you change only Giver name and recipient name, it will take 1 day to process including online chat about the design calibration. The Luxury version, clients can request via online chat/email up to 3 message card design so that they can pickup the best among 3 real ones.
But if you change gemstone, engraving your name or message or even change the design of the jewelry, that make us to reproduce the jewelry... it may take 3 business days. We try our best to do order processing fast, to compare with several weeks to 2 months , the time other premium online jewelry stores to do order processing, in the market.
When a things are done, we do quality check and then do the Packaging request at Handling and Shipping Department.
Handling:ย Packaging , including giftbox decoration and shipping preparation, packaging, labeling, takes only 1 business day.
Shipping: Our current warehouse located in Texas, United States and Warsaw, Poland and this is the shipping time you should take into consideration, excluding order processing and handling:
US mainland:
+ 2-5 business days by USPS parcel post with tracking number and warranty.
+ USPS priority: 2-3 business days, adding $10
Canada:
Parcel Post: 2-5 business days
EU:ย 2-7 business days.
Germany:ย 2-4 business days
UK:ย 3-7 business days
Other EU countries 3-7 business days.
LavaJewโs 925 silver ring turned out to be the perfect choice. The design is elegant yet understated, and the quality of the silver is outstandingโit has a shine that catches the light beautifully. I ordered it well in advance, and the shipping was prompt and hassle-free. What really stood out was the care LavaJew put into the packagingโit came in a lovely box that added an extra touch of thoughtfulness to the gift. My wife loves how comfortable it is to wear and how easily it matches her wardrobe. She hasnโt taken it off since her birthday, which says it all!
I was searching for a special piece of jewelry to commemorate my recent trip to the beach, and I stumbled upon the Ocean Crest ring from LavaJew. I was immediately drawn to the intricate wave design and the sparkling cubic zirconia. The sterling silver is of excellent quality, and the ring feels substantial without being heavy. I've been wearing it every day since I received it, and it has quickly become my favorite piece of jewelry. The shipping was incredibly fast, and the packaging was beautiful. I was also impressed with their customer service when I had a question about sizing. I highly recommend LavaJew to anyone looking for high-quality, unique jewelry.
Shopping at LavaJew is always a pleasure. The store is beautifully designed and the staff is very knowledgeable. I always feel inspired when I visit. The online shopping experience is seamless. The website is easy to navigate and the product descriptions are very detailed.
milestone. I chose LavaJewโs 925 silver ring because of its timeless design and excellent reputation. When the ring arrived, I was blown away by how beautiful it wasโthe craftsmanship is impeccable, and the silver has such a radiant shine. My daughter was thrilled when she opened it, and she wears it every day now. She loves how versatile it is, saying it pairs perfectly with her work outfits and casual looks. The 1-year warranty also gave me confidence that this ring will last for years to come. Thank you, LavaJew, for helping me make her special day even more memorable!
I've been a loyal customer of LavaJew for years and I can't say enough good things about their products and service. The jewelry is beautiful, the quality is excellent, and the customer service is top-notch. I highly recommend LavaJew to anyone looking for unique and stylish silver jewelry
The personalized engraving on my LavaJew necklace makes it even more special. The attention to detail is incredible. I love how versatile the LavaJew jewelry is. I can dress it up or down depending on the occasion. The customer service at LavaJew is second to none. They went above and beyond to help me find the perfect gift for my mom. The packaging is so luxurious and elegant. It feels like unwrapping a treasure every time I receive a new piece. I've compared LavaJew to other silver jewelry brands and I can confidently say that their quality is unmatched.
I've been wearing my LavaJew ring for months now and it still looks brand new. The quality of the silver is exceptional and the craftsmanship is evident in every detail. The gemstones in my LavaJew ring are so vibrant and sparkly. I've received countless compliments on them-
I was immediately drawn to the intricate designs of the necklaces at LavaJew. The combination of delicate silver chains and colorful gemstones is simply stunning. Each piece feels like a unique work of art.
I love the modern and minimalist aesthetic of LavaJew's jewelry. The simple yet elegant designs are perfect for everyday wear
I was blown away by the intricate details on this silver bracelet. The craftsmanship is truly exceptional. I've received countless compliments on it and I'm always asked where I got it. The customer service was also top-notch. I highly recommend LavaJew to anyone looking for high-quality, unique silver jewelry
LavaJew has always been a prominent name in the silver jewelry industry, with a commitment to product quality and excellent customer service. They always create silver products that are not only beautiful but also durable, retaining their value for a long time.
I am very impressed with the design style of LavaJew. Each product they create is highly artistic and very easy to combine with any fashion style. This is a brand that I trust when it comes to silver jewelry.
LavaJew always makes me feel proud when choosing silver jewelry from them. This brand always offers modern designs, in line with trends and constantly improves product quality, bringing customers beautiful and durable jewelry.
The LavaJew brand stands out not only with its excellent silver jewelry products but also with its professional customer service style. They always put the interests of customers first, creating long-term trust in the brand.
LavaJew has always maintained the trust of customers thanks to its outstanding product quality and excellent customer service. Every time I think of silver jewelry, I always think of them as a reputable and trustworthy brand.
I have always been impressed with the way LavaJew maintains excellence in each silver jewelry model. They not only focus on aesthetics but also care a lot about the quality and durability of the products. This is a brand that I completely trust.
LavaJew has been building a prestigious and quality image in the silver jewelry industry. They always pay attention to every small detail in product design and are committed to bringing customers perfect products.
Throughout its time of operation, LavaJew has proven itself to be not only a place to provide beautiful silver jewelry but also a reliable companion of customers. Quality and innovation are the strengths that I always appreciate in this brand.
LavaJew is a silver jewelry brand that I always feel secure when thinking about. They constantly innovate and create, creating jewelry collections that are both modern and sophisticated. It is the commitment to quality that has helped this brand gain the trust of many customers.
LavaJew is a brand that I always appreciate for its dedication to each product. The quality of their silver jewelry is always high, and they always strive to bring beautiful designs that suit the preferences of many customers.
LavaJew silver jewelry has proven its strength throughout its time of operation. Their products not only demonstrate high aesthetics but also last over time. I truly trust this brand when thinking about silver jewelry.
LavaJew has always been a prominent brand in the silver jewelry industry. I really appreciate the creativity and meticulousness in each product they bring. This brand not only impresses in terms of design but also in terms of long-term quality commitment.
LavaJew always impresses me with its investment in quality and style. Each of their silver jewelry is not only beautiful but also has long-term value. This brand deserves to be one of the top choices for those who love silver jewelry.
I am very impressed with the way LavaJew maintains innovation and creativity in each collection of silver jewelry. They always update new trends, bringing customers products that are both beautiful and high quality. That is the reason I always choose this brand.
When thinking about high-quality silver jewelry, LavaJew is the first brand that comes to mind. Their products always have modern, eye-catching designs and the materials are always guaranteed. This brand has built a solid trust in the hearts of customers.
LavaJew has always held a top position in my heart for silver jewelry. They not only create beautiful items but also take great care of their customers. This brand always makes me feel secure and satisfied in every aspect.
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