1. Warranty
At Lava Jewelry, we are dedicated to crafting exquisite pieces of jewelry that showcase our commitment to quality and craftsmanship. We stand behind the quality of our products and offer a comprehensive warranty to ensure your peace of mind and satisfaction. Please take a moment to familiarize yourself with our warranty policy.
a. Limited Warranty Coverage:
Lava Jewelry provides a limited warranty for a specified duration from the date of purchase. This warranty covers manufacturing defects and craftsmanship issues that may arise during normal wear. The warranty does not cover damage resulting from accidents, misuse, improper care, alterations, or natural wear and tear.
b. Warranty Duration:
The duration of our limited warranty varies depending on the type of jewelry and materials. Please refer to the specific warranty duration outlined below:
• Sterling Silver Jewelry: 1 year from the date of purchase.
c. Warranty Services:
In the event that your Lava Jewelry experiences a covered manufacturing defect or craftsmanship issue within the warranty period, we will repair or replace the item at our discretion. If the original piece is no longer available, we may offer a similar item of equal value.
d. Exclusions:
The following scenarios are not covered by our warranty:
• Damage resulting from accidents, impacts, or misuse.
• Alterations or repairs made by unauthorized parties.
• Damage caused by exposure to extreme temperatures, chemicals, or corrosive substances.
• Normal wear and tear, including scratches and tarnishing.
2. Return and Exchange Policy
We understand that sometimes preferences change, and we want to ensure your complete satisfaction with your purchase from. Our return and exchange policy is designed to accommodate both situations where there's an issue due to our fault and instances where you wish to exchange the product for personal reasons. Please carefully read the following guidelines:
a. Return Period:
You can return your Jewelry without any Restocking fee if the Jewelry come with the quality not as good as its description or come with any mistake within 1 business day.
b. Exchange for Other Products:
We offer the option to exchange the purchased item for another product available on our website.
c. Fault on Our End (e.g., Wrong Model or Design):
If the reason for the return or exchange is due to an error on our part, such as shipping the wrong model or design, we take full responsibility. In such cases, we will cover the shipping fees for the return and the replacement product.
d. Customer-Initiated Exchanges:
If you simply wish to exchange the products because you've changed your mind or prefer a different design, we understand. However, in these instances, the customer will be responsible for the shipping fees associated with the return and the shipment of the new product.
Note: We can not return or exchange personalized jewelry. We only help you to have a warranty for it.
Order Processing:
It takes 1-3 business day to process your order, depend on the personalized option you take.
For example you you change only Giver name and recipient name, it will take 1 day to process including online chat about the design calibration. The Luxury version, clients can request via online chat/email up to 3 message card design so that they can pickup the best among 3 real ones.
But if you change gemstone, engraving your name or message or even change the design of the jewelry, that make us to reproduce the jewelry... it may take 3 business days. We try our best to do order processing fast, to compare with several weeks to 2 months , the time other premium online jewelry stores to do order processing, in the market.
When a things are done, we do quality check and then do the Packaging request at Handling and Shipping Department.
Handling: Packaging , including giftbox decoration and shipping preparation, packaging, labeling, takes only 1 business day.
Shipping: Our current warehouse located in Texas, United States and Warsaw, Poland and this is the shipping time you should take into consideration, excluding order processing and handling:
US mainland:
+ 2-5 business days by USPS parcel post with tracking number and warranty.
+ USPS priority: 2-3 business days, adding $10
Canada:
Parcel Post: 2-5 business days
EU: 2-7 business days.
Germany: 2-4 business days
UK: 3-7 business days
Other EU countries 3-7 business days.
When you receive this Gift Package, you will receive:
1. A High Quality Love Knot Necklace:
The necklace is very carefully handmade at a very high standard and quality checked after any of the 15 steps completed. The Jewelry you will receive might be much more beautiful than the images on the website because of the shooting and editing restrictions when we take the photo. It is made of Sterling Silver (92.5% or higher percentage of silver) to make sure it can last for a long time, maybe a lifetime.
- Pendant size: 0.79 x 0.79 inches (20 x 20 mm)
- Main stone: 2 carat ~ 8 mm.
2. The Message Card
This personalizable message card has it size of 3.15x3.15 inches (8cmx8cm). We can make a bigger one upon your request.
3. The Jewelry Box
a. Luxury box: Mahogany style with Wooden Grain Red color
- Dimensions: 3.5x3.5x0.87inch (90x90x22mm)
- Thickness: 0.39inch (10mm)
b. The regular box:
Pink Paper box
- Dimensions: 3.5x3.5x0.87inch (90x90x22mm)
- Thickness: 0.55inch (1.4mm)
- Material: Hardboard paper
4. Warranty card
The warranty card will contain your information, the product's warranty period and policy.
Celebrate your enduring love on your special day with our Personalized Anniversary Gift for Wife.
This beautifully curated gift box is a testament to your love story and includes a stunning silver necklace, a heartfelt message card, all elegantly packaged in a luxurious wooden box with soft, ambient lighting.
The star of this gift is the silver necklace, symbolizing the timeless connection between you and your beloved. It's a piece that she can wear close to her heart, a constant reminder of your love.
What makes this gift truly extraordinary is the included message card. You can infuse it with your own personal touch by adding a cherished photo, and customizing the message to convey your deepest feelings, memories, and hopes for the future.
This heartfelt gesture is presented in a lighting luxury wooden box, which adds an extra layer of elegance and romance to the gift. The soft, warm glow sets the perfect mood for your anniversary celebration.
Make this anniversary unforgettable by personalizing every aspect of this gift, creating a truly unique and meaningful present that captures the essence of your love story.
