1. Warranty
At Lava Jewelry, we are dedicated to crafting exquisite pieces of jewelry that showcase our commitment to quality and craftsmanship. We stand behind the quality of our products and offer a comprehensive warranty to ensure your peace of mind and satisfaction. Please take a moment to familiarize yourself with our warranty policy.
a. Limited Warranty Coverage:
Lava Jewelry provides a limited warranty for a specified duration from the date of purchase. This warranty covers manufacturing defects and craftsmanship issues that may arise during normal wear. The warranty does not cover damage resulting from accidents, misuse, improper care, alterations, or natural wear and tear.
b. Warranty Duration:
The duration of our limited warranty varies depending on the type of jewelry and materials. Please refer to the specific warranty duration outlined below:
• Sterling Silver Jewelry: 1 year from the date of purchase.
c. Warranty Services:
In the event that your Lava Jewelry experiences a covered manufacturing defect or craftsmanship issue within the warranty period, we will repair or replace the item at our discretion. If the original piece is no longer available, we may offer a similar item of equal value.
d. Exclusions:
The following scenarios are not covered by our warranty:
• Damage resulting from accidents, impacts, or misuse.
• Alterations or repairs made by unauthorized parties.
• Damage caused by exposure to extreme temperatures, chemicals, or corrosive substances.
• Normal wear and tear, including scratches and tarnishing.
2. Return and Exchange Policy
We understand that sometimes preferences change, and we want to ensure your complete satisfaction with your purchase from. Our return and exchange policy is designed to accommodate both situations where there's an issue due to our fault and instances where you wish to exchange the product for personal reasons. Please carefully read the following guidelines:
a. Return Period:
You can return your Jewelry without any Restocking fee if the Jewelry come with the quality not as good as its description or come with any mistake within 1 business day.
b. Exchange for Other Products:
We offer the option to exchange the purchased item for another product available on our website.
c. Fault on Our End (e.g., Wrong Model or Design):
If the reason for the return or exchange is due to an error on our part, such as shipping the wrong model or design, we take full responsibility. In such cases, we will cover the shipping fees for the return and the replacement product.
d. Customer-Initiated Exchanges:
If you simply wish to exchange the products because you've changed your mind or prefer a different design, we understand. However, in these instances, the customer will be responsible for the shipping fees associated with the return and the shipment of the new product.
Note: We can not return or exchange personalized jewelry. We only help you to have a warranty for it.
Order Processing:
It takes 1-3 business day to process your order, depend on the personalized option you take.
For example you you change only Giver name and recipient name, it will take 1 day to process including online chat about the design calibration. The Luxury version, clients can request via online chat/email up to 3 message card design so that they can pickup the best among 3 real ones.
But if you change gemstone, engraving your name or message or even change the design of the jewelry, that make us to reproduce the jewelry... it may take 3 business days. We try our best to do order processing fast, to compare with several weeks to 2 months , the time other premium online jewelry stores to do order processing, in the market.
When a things are done, we do quality check and then do the Packaging request at Handling and Shipping Department.
Handling: Packaging , including giftbox decoration and shipping preparation, packaging, labeling, takes only 1 business day.
Shipping: Our current warehouse located in Texas, United States and Warsaw, Poland and this is the shipping time you should take into consideration, excluding order processing and handling:
US mainland:
+ 2-5 business days by USPS parcel post with tracking number and warranty.
+ USPS priority: 2-3 business days, adding $10
Canada:
Parcel Post: 2-5 business days
EU: 2-7 business days.
Germany: 2-4 business days
UK: 3-7 business days
Other EU countries 3-7 business days.
Information about our product:
Our stunning rings are handcrafted with meticulous attention to detail, undergoing a rigorous 15-step quality control process to ensure only the highest quality pieces reach you. The finished product is even more beautiful than what you see in the photos, as limitations in photography and editing can never fully capture its true brilliance.
Crafted from high-quality 925 Sterling Silver, our rings are built to last a lifetime. You can also choose 14k Gold or Gold Filled as your material of choice.
With a wide range of sizes, materials, and personalization options (including engraving), you can create a truly unique ring that reflects your individual style.
The Sparkling Blossom Duo Ring is an emblem of beauty and brilliance, featuring an exquisite blend of two unique yet perfectly complementing designs. The men's ring is adorned with a single sparkling Cubic Zirconia stone nestled between two bands of stylized silver prongs, exuding an air of elegance and sophistication.
In contrast, the women's ring is embellished with six CZ stones arranged into a dazzling five-petal flower, encircled by two bands of stylized silver prongs. This design not only accentuates the beauty of the flower but also creates a natural and alluringly feminine look.
More than just a symbol of beauty and sparkle, the rings carry profound meaning for couples. The vibrant flower design on the women's ring represents freshness and vitality, symbolizing growth and development in the relationship. Additionally, the small stone on the men's ring signifies the significance of caring and cherishing each other from the smallest things. The stylized silver prongs create a sense of sturdiness and stability, representing protection and mutual care in the relationship.
Presenting the Sparkling Blossom Duo Ring to your significant other is not merely about giving a beautiful gift; it is a way of expressing the importance and the specialness of your bond. It is a symbol of love, care, and commitment between two souls, a pledge of loyalty and everlasting happiness.
