1. Warranty
At Lava Jewelry, we are dedicated to crafting exquisite pieces of jewelry that showcase our commitment to quality and craftsmanship. We stand behind the quality of our products and offer a comprehensive warranty to ensure your peace of mind and satisfaction. Please take a moment to familiarize yourself with our warranty policy.
a. Limited Warranty Coverage:
Lava Jewelry provides a limited warranty for a specified duration from the date of purchase. This warranty covers manufacturing defects and craftsmanship issues that may arise during normal wear. The warranty does not cover damage resulting from accidents, misuse, improper care, alterations, or natural wear and tear.
b. Warranty Duration:
The duration of our limited warranty varies depending on the type of jewelry and materials. Please refer to the specific warranty duration outlined below:
• Sterling Silver Jewelry: 1 year from the date of purchase.
c. Warranty Services:
In the event that your Lava Jewelry experiences a covered manufacturing defect or craftsmanship issue within the warranty period, we will repair or replace the item at our discretion. If the original piece is no longer available, we may offer a similar item of equal value.
d. Exclusions:
The following scenarios are not covered by our warranty:
• Damage resulting from accidents, impacts, or misuse.
• Alterations or repairs made by unauthorized parties.
• Damage caused by exposure to extreme temperatures, chemicals, or corrosive substances.
• Normal wear and tear, including scratches and tarnishing.
2. Return and Exchange Policy
We understand that sometimes preferences change, and we want to ensure your complete satisfaction with your purchase from. Our return and exchange policy is designed to accommodate both situations where there's an issue due to our fault and instances where you wish to exchange the product for personal reasons. Please carefully read the following guidelines:
a. Return Period:
You can return your Jewelry without any Restocking fee if the Jewelry come with the quality not as good as its description or come with any mistake within 1 business day.
b. Exchange for Other Products:
We offer the option to exchange the purchased item for another product available on our website.
c. Fault on Our End (e.g., Wrong Model or Design):
If the reason for the return or exchange is due to an error on our part, such as shipping the wrong model or design, we take full responsibility. In such cases, we will cover the shipping fees for the return and the replacement product.
d. Customer-Initiated Exchanges:
If you simply wish to exchange the products because you've changed your mind or prefer a different design, we understand. However, in these instances, the customer will be responsible for the shipping fees associated with the return and the shipment of the new product.
Note: We can not return or exchange personalized jewelry. We only help you to have a warranty for it.
Order Processing:
It takes 1-3 business day to process your order, depend on the personalized option you take.
For example you you change only Giver name and recipient name, it will take 1 day to process including online chat about the design calibration. The Luxury version, clients can request via online chat/email up to 3 message card design so that they can pickup the best among 3 real ones.
But if you change gemstone, engraving your name or message or even change the design of the jewelry, that make us to reproduce the jewelry... it may take 3 business days. We try our best to do order processing fast, to compare with several weeks to 2 months , the time other premium online jewelry stores to do order processing, in the market.
When a things are done, we do quality check and then do the Packaging request at Handling and Shipping Department.
Handling: Packaging , including giftbox decoration and shipping preparation, packaging, labeling, takes only 1 business day.
Shipping: Our current warehouse located in Texas, United States and Warsaw, Poland and this is the shipping time you should take into consideration, excluding order processing and handling:
US mainland:
+ 2-5 business days by USPS parcel post with tracking number and warranty.
+ USPS priority: 2-3 business days, adding $10
Canada:
Parcel Post: 2-5 business days
EU: 2-7 business days.
Germany: 2-4 business days
UK: 3-7 business days
Other EU countries 3-7 business days.
When you receive this Gift Package, you will receive:
1. A High Quality :
The necklace is very carefully handmade at a very high standard and quality checked after any of the 15 steps completed. The Jewelry you will receive might be much more beautiful than the images on the website because of the shooting and editing restrictions when we take the photo. It is made of Sterling Silver (92.5% or higher percentage of silver) to make sure it can last for a long time, maybe a lifetime. - Pendant size: 0.91 x 0.62 inches (23 x 15.7 mm).
- Main gemstone size: 1.25 Carat ~ 7 mm.
2. The Message Card
This personalizable message card has it size of 3.15x3.15 inches (8cmx8cm). We can make a bigger one upon your request.
3. The Jewelry Box
a. Luxury box: Mahogany style with Wooden Grain Red color
- Dimensions: 3.5x3.5x0.87inch (90x90x22mm)
- Thickness: 0.39inch (10mm)
b. The regular box:
Pink Paper box
- Dimensions: 3.5x3.5x0.87inch (90x90x22mm)
- Thickness: 0.55inch (1.4mm)
- Material: Hardboard paper
4. Warranty card
The warranty card will contain your information, the product's warranty period and policy.
Celebrate the second chapter of your love story with an exquisite Personalized Gifts Box from Husband to Wife, featuring the Heart Belongs Necklace—a token of enduring affection that transcends time. This curated ensemble is not just a gift; it's a symphony of personalized details crafted to celebrate your second wedding anniversary, creating a treasure trove of memories.
At the core of this thoughtfully designed gift is the Heart Belongs Necklace, a radiant symbol of the love that continues to flourish. Designed in the shape of a heart, this necklace is more than a piece of jewelry; it's a testament to the love that binds you together. With the option to customize the material, the necklace becomes a unique reflection of your wife's style, making it a truly one-of-a-kind accessory.
Nestled within a luxurious wooden box, this gift is an experience of its own. The box, adorned with a customizable bowtie in the color of your choice, is a testament to your attention to detail and a reflection of your commitment to making every moment special. The interior is softly illuminated, casting a warm glow upon the Heart Belongs Necklace and the treasures within, symbolizing the radiant love that has grown stronger in your second year of marriage.
Accompanying the necklace is a thoughtful message card, where your heartfelt sentiments take center stage. Customize the card with a personal message that speaks to the unique journey you've shared together over the past two years. Imprint a cherished photograph, allowing you to capture a moment frozen in time and infusing the gift with even more personal significance.
Every element of this Personalized Gifts Box is tailored to your preferences, ensuring that it reflects the essence of your relationship. From the choice of necklace material to the heartfelt message on the card and the color of the bowtie, each detail contributes to the unique narrative of your love story.
Present this Personalized Gifts Box to your wife on your second wedding anniversary as a symbol of the love that has deepened and continues to bloom. Let it be a tangible reminder of the moments you've cherished together and a promise for the many more beautiful years ahead. This box is not just a gift; it's a celebration of the extraordinary love story written in the second chapter of your shared life.
