1. Warranty
At Lava Jewelry, we are dedicated to crafting exquisite pieces of jewelry that showcase our commitment to quality and craftsmanship. We stand behind the quality of our products and offer a comprehensive warranty to ensure your peace of mind and satisfaction. Please take a moment to familiarize yourself with our warranty policy.
a. Limited Warranty Coverage:
Lava Jewelry provides a limited warranty for a specified duration from the date of purchase. This warranty covers manufacturing defects and craftsmanship issues that may arise during normal wear. The warranty does not cover damage resulting from accidents, misuse, improper care, alterations, or natural wear and tear.
b. Warranty Duration:
The duration of our limited warranty varies depending on the type of jewelry and materials. Please refer to the specific warranty duration outlined below:
• Sterling Silver Jewelry: 1 year from the date of purchase.
c. Warranty Services:
In the event that your Lava Jewelry experiences a covered manufacturing defect or craftsmanship issue within the warranty period, we will repair or replace the item at our discretion. If the original piece is no longer available, we may offer a similar item of equal value.
d. Exclusions:
The following scenarios are not covered by our warranty:
• Damage resulting from accidents, impacts, or misuse.
• Alterations or repairs made by unauthorized parties.
• Damage caused by exposure to extreme temperatures, chemicals, or corrosive substances.
• Normal wear and tear, including scratches and tarnishing.
2. Return and Exchange Policy
We understand that sometimes preferences change, and we want to ensure your complete satisfaction with your purchase from. Our return and exchange policy is designed to accommodate both situations where there's an issue due to our fault and instances where you wish to exchange the product for personal reasons. Please carefully read the following guidelines:
a. Return Period:
You can return your Jewelry without any Restocking fee if the Jewelry come with the quality not as good as its description or come with any mistake within 1 business day.
b. Exchange for Other Products:
We offer the option to exchange the purchased item for another product available on our website.
c. Fault on Our End (e.g., Wrong Model or Design):
If the reason for the return or exchange is due to an error on our part, such as shipping the wrong model or design, we take full responsibility. In such cases, we will cover the shipping fees for the return and the replacement product.
d. Customer-Initiated Exchanges:
If you simply wish to exchange the products because you've changed your mind or prefer a different design, we understand. However, in these instances, the customer will be responsible for the shipping fees associated with the return and the shipment of the new product.
Note: We can not return or exchange personalized jewelry. We only help you to have a warranty for it.
Order Processing:
It takes 1-3 business day to process your order, depend on the personalized option you take.
For example you you change only Giver name and recipient name, it will take 1 day to process including online chat about the design calibration. The Luxury version, clients can request via online chat/email up to 3 message card design so that they can pickup the best among 3 real ones.
But if you change gemstone, engraving your name or message or even change the design of the jewelry, that make us to reproduce the jewelry... it may take 3 business days. We try our best to do order processing fast, to compare with several weeks to 2 months , the time other premium online jewelry stores to do order processing, in the market.
When a things are done, we do quality check and then do the Packaging request at Handling and Shipping Department.
Handling: Packaging , including giftbox decoration and shipping preparation, packaging, labeling, takes only 1 business day.
Shipping: Our current warehouse located in Texas, United States and Warsaw, Poland and this is the shipping time you should take into consideration, excluding order processing and handling:
US mainland:
+ 2-5 business days by USPS parcel post with tracking number and warranty.
+ USPS priority: 2-3 business days, adding $10
Canada:
Parcel Post: 2-5 business days
EU: 2-7 business days.
Germany: 2-4 business days
UK: 3-7 business days
Other EU countries 3-7 business days.
As seen in the video and other images above, the necklace is very carefully handcrafted to a very high standard and is inspected for quality after completing any of the 15 steps. The jewelry you receive may be much more beautiful than the images on the website due to the photography and editing restrictions when we take photos. It is made of Sterling Silver (92.5% silver percentage or higher) to ensure it can last a long time, possibly a lifetime. You can also choose 14k Gold or Filled Gold in the Material Options.
- The length of the necklace is 16 inches (41 cm), you can choose another length to fit your length.
- Pendant size is 0.73 inches x 0.6 inches (18.5x15mm)
- The main gem weighs 5 carats, we can redesign it to give you a larger one.
+ Our Moissanite Gemstone is 10 carat and certified from GRA, see Image above.
+ Our Lab Grown Diamond gemstones have certification from GIA.
b. A thick layer of Rhodium plating (about 0.6 micrometers).
Rhodium is the most expensive metal in the world today, much more expensive than gold and platinum. It has a luxurious color, a distinctive shine, and the necklace looks beautiful when plated with a thin layer of rhodium.
Another very important thing is that the rhodium layer helps silver chains resist tarnish and oxidation.
We use rhodium from Legor, a famous high-quality supplier from Italy, to ensure durability and avoid any possible allergies to your skin.
The rhodium layer can last 1-2 years depending on how often the necklace is used and the chemical elements in your sweat.
2. Message card:
This personalized message card measures 3.15x3.15 inches (8cmx8cm).
We can make a larger one according to your request.
3. Jewelry box:
One. Luxurious box: Mahogany design with red wood grain color.
- Dimensions: 3.5x3.5x0.87 inches (90x90x22mm).
- Thickness: 0.39 inches (10 mm).
b. Regular box:
White/pink/light yellow paper box according to your request.
- Dimensions: 3.5x3.5x0.87 inches (90x90x22mm).
- Thickness: 0.55 inches (1.4mm)
- Material: Cardboard paper.
4. Note card: 4 inchesx4 inches (10cmx10cm) with an envelope.
5. Decorated gift box (see pictures and video above):
The Beautiful While gift box comes with a personalized colorful ribbon.
- Dimensions: 5.3x5.3x2.4inch (135x135x60mm).
- Thickness: 0.087 inches (2.2mm).
- Material: Cardboard paper.
- White.
We can add any type of decorative wrapping paper to suit your style.
A meaningful gift for your children or grandchildren on graduation day.
This beautifully curated gift box is a testament to a family member's maturity. It includes a beautiful silver necklace, a heartfelt card, all elegantly wrapped in a luxurious wooden box with soft ambient lighting.
The star of this gift is the silver necklace, symbolizing the timeless connection between you and your loved one. It's something she can wear close to her heart, a constant reminder of your love.
What makes this gift truly special is the accompanying message card. You can infuse it with your own personal touch by adding a favorite photo and customize the message to convey your deepest emotions, memories and hopes for the future.
This heartfelt gesture is presented in a luxurious wooden box with lighting, which adds elegance and romance to the gift. Soft, warm lighting creates the perfect mood for your celebration.
Make this anniversary unforgettable by personalizing every aspect of this gift, creating a truly unique and meaningful gift that celebrates a meaningful graduation.
